This Refund Policy applies to purchases made on Bongoto.com for digital products, including WordPress themes and plugins.
Please read carefully before purchasing.
All items sold on Bongoto.com are digital downloads (themes, plugins, and related files). Once a digital product is delivered or download access is granted, it cannot be “returned” in the traditional sense.
However, we may consider refunds case-by-case as described below.
We recommend contacting us as soon as possible if you need help with a purchase. Refund requests are typically reviewed within:
Please note: If you purchased a subscription/renewal (if applicable), the effective dates and terms may differ and will be reviewed based on the order details.
We may approve a refund in situations such as:
Refund decisions are made after review and may require verification (order ID, purchase email, and technical details).
Refunds are less likely to be approved in cases such as:
If you face any issue installing or using a product, please contact Bongoto first. In most cases, issues can be solved quickly.
Common issues include plugin conflicts, cache problems, hosting limitations, or incorrect installation steps.
If you file a chargeback or payment dispute, your account access and future downloads/updates may be temporarily suspended while the dispute is investigated.
We recommend contacting support first so we can try to resolve the issue quickly.
If you paid via 2Checkout (now Verifone), please note that all refund requests received by the payment processor may be forwarded to us for decisioning.
In rare cases to prevent escalation or reputational risk, the payment processor may take necessary measures (including issuing a refund) according to their policies.
If you need help or want us to review a refund request, please include:
If you have questions about this Refund Policy, contact Bongoto via the Contact page.