This Support Policy explains what help Bongoto provides for WordPress themes and plugins, what is included, what is not included,
and how to request support.
Bongoto support typically covers:
To keep support fair for everyone, Bongoto does not include:
Support is available during your active license period. All Bongoto licenses are valid for 1 year for a single domain.
If your license expires, support and updates may be unavailable until you renew (as applicable).
Bongoto aims to respond as quickly as possible. Response time may vary depending on ticket volume and complexity.
Complex issues may take longer if logs/testing are needed.
To get faster help, include the following in your support request:
For security reasons, Bongoto does not ask for your website admin password via email or chat.
If temporary access is needed for troubleshooting, Bongoto may request a temporary admin account and you should remove it after the issue is resolved.
Bongoto may refuse or limit support if requests are abusive, contain threats, or repeatedly ignore instructions.
We may also suspend support if the product is used in a way that violates the License Policy.
Yes, basic support is provided for installation and common issues. Advanced customization may not be included.
Not by default. Custom development and advanced customization are not included unless explicitly offered in a paid service/plan.
Bongoto can suggest troubleshooting steps, but conflicts depend on your site environment and third-party products.
Support and updates are typically available only during the active 1-year license period. Renew to continue support.
If you have questions about this Support Policy, contact Bongoto via the Contact page.